Introduction
Hiring a domestic helper in Singapore is a significant decision for many households. Whether you’re looking for assistance with childcare, eldercare, or managing the home, it’s important to understand the responsibilities and process involved. This guide walks you through each step — from understanding legal requirements to fostering a positive working relationship — so you can approach the journey with clarity and confidence.
1. Understand the Legal Requirements
Singapore has well-defined laws and guidelines to ensure the well-being of both employers and foreign domestic workers (FDWs). Before starting the hiring process, it’s essential to determine if you’re eligible.
To hire a maid, you must:
- Be at least 21 years old
- Be a Singaporean, permanent resident, or expatriate with valid work passes
- Not be an undischarged bankrupt
- Have the financial ability to support a domestic helper
- Agree to comply with the Ministry of Manpower (MOM) rules
If you’re a first-time employer, you’ll also need to complete the Employer’s Orientation Programme (EOP) — a mandatory online or in-person course to help you understand your responsibilities and expectations as an employer.
2. Identify Your Household Needs
Hiring the right helper starts with knowing what your home truly requires. Reflect on your day-to-day lifestyle and determine:
- Do you need help with young children, elderly family members, or someone with medical conditions?
- Is your focus mainly on household chores like cleaning, cooking, and laundry?
- Are there pets that require care?
- Do you need someone who can speak a specific language or dialect?
- Are you open to training a first-time maid, or would you prefer someone with experience in Singapore?
The clearer you are about your needs, the easier it is for your agency to recommend suitable candidates.
3. Choose a Licensed and Trusted Maid Agency
Engaging a licensed maid agency can streamline the process and minimize risk. A good agency will:
- Present well-screened and profiled helpers
- Facilitate interviews (in person or via video call)
- Handle paperwork, Work Permit application, and liaising with MOM
- Assist with pre-departure requirements and training
- Offer guidance on insurance, medical exams, and legal compliance
Tip: Always verify that the agency is licensed by MOM. You can also check their customer ratings and placement volume for added assurance.
4. Interview and Shortlist Candidates
The interview is a vital step that allows you to understand the maid’s background, experience, and personality. During the interview, consider asking:
- What were her previous responsibilities?
- Why did she leave her last employment?
- Is she comfortable with children, elderly, or pets?
- What are her expectations in terms of off-days or working hours?
- How well does she speak and understand English or your preferred language?
Pay attention to communication style and body language. Remember — compatibility matters just as much as skills.
5. Work Permit Application and Documentation
Once you’ve selected your preferred candidate, your agency will typically help you:
- Submit a Work Permit application to MOM
- Prepare and purchase mandatory maid insurance and a $5,000 security bond
- Arrange a pre-employment medical examination (to ensure the maid is medically fit to work)
Processing usually takes a few days, but it can vary depending on the situation and helper’s country of origin.
6. Settling-In Programme (SIP)
If you’re hiring a first-time FDW in Singapore, she must attend a Settling-In Programme (SIP). This is a one-day training conducted by MOM-approved centres shortly after arrival. It covers:
- Safety awareness in the home
- Employer-employee relationship management
- Handling stress and adapting to life in Singapore
- Laws and rights regarding domestic employment
7. Preparing for Her Arrival
Before your maid arrives, ensure you’ve prepared her living space and essentials. Once she’s home, take time to:
- Introduce her to the family and household routines
- Set clear guidelines on responsibilities and boundaries
- Provide a written or printed schedule if possible
- Demonstrate tasks you expect to be done in a certain way
- Show patience as she adjusts to her new environment
Being open and communicative from the start sets a positive tone and helps avoid misunderstandings.
8. Build a Respectful and Healthy Relationship
Hiring a maid is not just a transaction — it’s a working relationship built on mutual respect, trust, and communication. Some tips for a healthy long-term arrangement:
- Set regular check-ins to provide feedback and listen to her concerns
- Respect her privacy and rest time
- Celebrate milestones like birthdays or work anniversaries
- Be fair and consistent with expectations
- Encourage her to contact the agency or MOM if she needs help
A supported and respected helper is often a happier and more productive one.
Conclusion
Hiring a maid in Singapore involves more than just paperwork — it’s about creating a safe, respectful, and collaborative environment. By following each step thoughtfully and working with a reputable agency, you’ll not only simplify the process but also build a more positive experience for your household and your helper alike.
Whether you’re a first-time employer or considering hiring again, understanding the journey makes all the difference in finding the right fit for your home.