SearchLab Care · Our services
The right support.
At every step of the journey.
Finding a helper is only the beginning. From your first interview to renewals and home leave, we help you manage the details so you can focus on life at home.
A good start, together.
Whether you’re hiring for the first time or arranging a transfer, we guide you through the process.
01Hiring, Transfer & Direct HireFind a helper who fits your household, with guidance from shortlist to placement.
We provide full-service support for families looking to hire migrant domestic workers in Singapore, whether it’s a first-time hire, transfer maid, or direct hire from overseas. Our consultants guide you through every step — from shortlisting suitable candidates, scheduling interviews, preparing documentation, to submitting the application to MOM. With a focus on matching needs and expectations, we aim to ensure a smooth placement and long-term compatibility between employer and helper.
02Settling-In ProgrammeCourse enrolment and practical arrangements for first-time helpers.
The Settling-In Programme is mandatory for first-time migrant domestic workers in Singapore. It equips them with essential knowledge about safety, employment rights, and local culture. We arrange SIP course enrolment, scheduling, and transportation if needed. This training ensures helpers are well-prepared for their new environment and helps them integrate smoothly into your household, reducing misunderstandings and promoting a harmonious working relationship.
03Employer’s Orientation ProgrammeRegistration guidance for first-time employers.
The Employer’s Orientation Programme is a mandatory one-time course for first-time employers of MDWs. It covers legal responsibilities, communication skills, and effective management techniques to help employers build a positive and respectful relationship with their helper. We guide you in registering for EOP, whether you prefer an online or classroom-based format, and ensure you’re prepared for the obligations that come with hiring a helper in Singapore.
Support beyond placement.
Practical help with the checks, cover and documents that come with employing a helper.
04Medical Check-UpsHelp arranging pre-employment checks and six-monthly screenings.
All migrant domestic workers in Singapore are required to undergo medical examinations before and during employment. We facilitate both pre-employment medical check-ups and six-monthly medical screenings (6ME) at licensed clinics. This ensures your helper is medically fit to work and compliant with MOM health requirements. We manage the booking, reminders, and results tracking to take the administrative burden off your shoulders.
05Insurance & Security BondHelp choosing cover and completing the paperwork.
Under MOM regulations, all employers must provide medical and personal accident insurance for their domestic worker, as well as a $5,000 security bond (for non-Malaysian helpers). We offer tailored insurance packages that meet all MOM requirements, including hospitalisation coverage and third-party liability. Let us help you choose the right plan and complete all necessary paperwork to keep your helper and your responsibilities covered from day one.
06Work Permits & PassportsSupport with renewals, cancellations and embassy appointments.
When a domestic helper’s contract ends or is being renewed, it’s crucial to manage work permit cancellation or renewal in a timely manner. We handle the entire process, including coordination with MOM, updating of records, and ensuring that the helper remains compliant with immigration laws. For helpers needing passport renewal, we liaise with embassies and consulates to assist with documentation, appointments, and follow-ups.
Care for the journey ahead.
From a well-earned break to a return home, we help coordinate the arrangements.
07Home Leave ArrangementsPlan the documents, flights and return arrangements for her break.
Planning for your helper’s home leave or vacation? We assist with all necessary arrangements including embassy documentation, issuance of re-entry permits (if required), and flight bookings. We also advise on MOM guidelines regarding leave entitlements and ensure your helper can travel safely and return smoothly after her break. Our team helps ensure a stress-free process for both the employer and the helper.
08Flights & RepatriationCoordinate travel and departure arrangements with care.
Whether your helper is going on leave or returning to her home country after contract completion, we manage flight bookings and provide repatriation assistance. This includes arranging transport to the airport, handling last-minute travel changes, and ensuring all documentation (e.g., exit permits or COVID requirements, if any) are in order. Our goal is to provide a dignified and smooth departure experience for your helper while keeping you informed at every step.
Not sure where to start?
Tell us a little about your situation. Our team can guide you to the service you need.
A little clarity
Your questions,
answered.
Helpful answers before you take the next step.
Read our customer reviews ↗Can I hire a maid directly without using an agency?
Yes, you can directly hire a maid if you already know someone suitable. However, the direct hire process still involves work pass applications, documentation, medical checks, and SIP arrangements — all of which our agency can manage on your behalf.
What is the Settling-In Programme (SIP) and who needs to attend it?
The SIP is a one-day course mandatory for all first-time MDWs in Singapore. It helps them understand safety practices, employment rights, and cultural norms. We handle the entire enrolment process.
Do I have to attend the Employer’s Orientation Programme (EOP)?
Yes, if you’re hiring a helper for the first time in Singapore, MOM requires you to complete the EOP. This course helps employers understand their legal responsibilities and how to manage a domestic worker effectively.
What types of insurance are required for employing a maid?
Employers need medical insurance with an annual claim limit of at least S$60,000 for inpatient care and day surgery, and personal accident insurance with a sum assured of at least S$60,000 per year. A S$5,000 security bond is also required for non-Malaysian helpers. We can help you arrange a suitable package.
How do I renew my maid’s work permit?
Work permits are typically valid for two years. We handle the entire renewal process including medical check arrangements, online submission to MOM, and permit delivery.
What happens when my maid wants to go on home leave?
We assist with home leave arrangements including embassy documentation, booking air tickets, re-entry advice, and confirming travel dates. This ensures compliance with immigration requirements.
What do I need to do if I want to cancel my maid’s work permit?
Work permit cancellation must be done before your helper leaves Singapore permanently. We handle the online cancellation, flight arrangement, and ensure the bond is discharged properly after her departure.
Can your agency help with passport renewal for my helper?
Yes, we can coordinate with your helper’s embassy or consulate to renew her passport. This includes scheduling appointments, preparing documents, and attending with her if needed.
How long does a medical check-up for a maid take?
Pre-employment and six-monthly medical exams typically take under 30 minutes. Results are usually available within 1–2 working days, and we’ll update you once they’re submitted to MOM.
What’s the process of booking a flight for my helper’s return home?
We help book flights that align with her contract end date, arrange transportation to the airport, and ensure proper documentation is in order for departure. If needed, we can also arrange for escort services.