Services

Q: Can I hire a maid directly without using an agency?

Yes, direct hire is allowed if you already know someone suitable. We can manage the paperwork, work permit, and other requirements for a smooth process.

Q: What is the Settling-In Programme (SIP) and who needs to attend it?

The SIP is a mandatory one-day course for first-time MDWs in Singapore. It covers safety, legal rights, and adapting to life in Singapore.

Q: Do I have to attend the Employer’s Orientation Programme (EOP)?

Yes, first-time employers must attend the EOP. We’ll assist you with course registration and scheduling.

Q: What types of insurance are required for employing a maid?

MOM requires medical and personal accident insurance, as well as a $5,000 security bond. We provide packages that meet all requirements.

Q: How do I renew my maid’s work permit?

We handle the renewal process including medical check arrangements and submitting the application to MOM for you.

Q: What happens when my maid wants to go on home leave?

We assist with documentation, air ticket booking, and re-entry planning to ensure a smooth and compliant home leave process.

Q: What do I need to do if I want to cancel my maid’s work permit?

We will cancel the permit, arrange repatriation, and ensure your bond is properly discharged.

Q: Can your agency help with passport renewal for my helper?

Yes, we coordinate with the embassy or consulate and assist with appointments and document preparation.

Q: How long does a medical check-up for a maid take?

Most check-ups take under 30 minutes, with results available within 1–2 working days.

Q: What’s the process of booking a flight for my helper’s return home?

We assist with booking, transport, and proper documentation to ensure a smooth departure for your helper.

1. Hiring / Transfer / Direct Hire of Migrant Domestic Workers (MDW)

We provide full-service support for families looking to hire migrant domestic workers in Singapore, whether it’s a first-time hire, transfer maid, or direct hire from overseas. Our consultants guide you through every step — from shortlisting suitable candidates, scheduling interviews, preparing documentation, to submitting the application to MOM. With a focus on matching needs and expectations, we aim to ensure a smooth placement and long-term compatibility between employer and helper.

2. Medical Check-Up for Domestic Helpers

All migrant domestic workers in Singapore are required to undergo medical examinations before and during employment. We facilitate both pre-employment medical check-ups and six-monthly medical screenings (6ME) at licensed clinics. This ensures your helper is medically fit to work and compliant with MOM health requirements. We manage the booking, reminders, and results tracking to take the administrative burden off your shoulders.

3. Settling-In Programme (SIP)

The Settling-In Programme is mandatory for first-time migrant domestic workers in Singapore. It equips them with essential knowledge about safety, employment rights, and local culture. We arrange SIP course enrolment, scheduling, and transportation if needed. This training ensures helpers are well-prepared for their new environment and helps them integrate smoothly into your household, reducing misunderstandings and promoting a harmonious working relationship.

4. Employer’s Orientation Programme (EOP)

The Employer’s Orientation Programme is a mandatory one-time course for first-time employers of MDWs. It covers legal responsibilities, communication skills, and effective management techniques to help employers build a positive and respectful relationship with their helper. We guide you in registering for EOP, whether you prefer an online or classroom-based format, and ensure you’re prepared for the obligations that come with hiring a helper in Singapore.

5. Insurance & Security Bond Coverage

Under MOM regulations, all employers must provide medical and personal accident insurance for their domestic worker, as well as a $5,000 security bond (for non-Malaysian helpers). We offer tailored insurance packages that meet all MOM requirements, including hospitalisation coverage and third-party liability. Let us help you choose the right plan and complete all necessary paperwork to keep your helper and your responsibilities covered from day one.

6. Home Leave Arrangement

Planning for your helper’s home leave or vacation? We assist with all necessary arrangements including embassy documentation, issuance of re-entry permits (if required), and flight bookings. We also advise on MOM guidelines regarding leave entitlements and ensure your helper can travel safely and return smoothly after her break. Our team helps ensure a stress-free process for both the employer and the helper.

7. Cancellation or Renewal of Work Permit and Passport Services

When a domestic helper’s contract ends or is being renewed, it’s crucial to manage work permit cancellation or renewal in a timely manner. We handle the entire process, including coordination with MOM, updating of records, and ensuring that the helper remains compliant with immigration laws. For helpers needing passport renewal, we liaise with embassies and consulates to assist with documentation, appointments, and follow-ups.

8. Booking of Air Tickets and Repatriation Services

Whether your helper is going on leave or returning to her home country after contract completion, we manage flight bookings and provide repatriation assistance. This includes arranging transport to the airport, handling last-minute travel changes, and ensuring all documentation (e.g., exit permits or COVID requirements, if any) are in order. Our goal is to provide a dignified and smooth departure experience for your helper while keeping you informed at every step.

“Need assistance with any of the above services? Contact our friendly team today or visit our FAQ section to learn more.”

Frequently Asked Questions (FAQs)

1. Can I hire a maid directly without using an agency?

Yes, you can directly hire a maid if you already know someone suitable. However, the direct hire process still involves work pass applications, documentation, medical checks, and SIP arrangements — all of which our agency can manage on your behalf.

2. What is the Settling-In Programme (SIP) and who needs to attend it?

The SIP is a one-day course mandatory for all first-time MDWs in Singapore. It helps them understand safety practices, employment rights, and cultural norms. We handle the entire enrolment process.

3. Do I have to attend the Employer’s Orientation Programme (EOP)?

Yes, if you’re hiring a helper for the first time in Singapore, MOM requires you to complete the EOP. This course helps employers understand their legal responsibilities and how to manage a domestic worker effectively.

4. What types of insurance are required for employing a maid?

MOM requires two main types:

Personal Accident Insurance (at least $60,000 coverage)
Medical Insurance (hospitalization of at least $15,000/year)
You’ll also need to provide a $5,000 security bond. We help you choose compliant insurance packages tailored to your needs.

5. How do I renew my maid’s work permit?

Work permits are typically valid for two years. We handle the entire renewal process including medical check arrangements, online submission to MOM, and permit delivery.

6. What happens when my maid wants to go on home leave?

We assist with home leave arrangements including embassy documentation, booking air tickets, re-entry advice, and confirming travel dates. This ensures compliance with immigration requirements.

7. What do I need to do if I want to cancel my maid’s work permit?

Work permit cancellation must be done before your helper leaves Singapore permanently. We handle the online cancellation, flight arrangement, and ensure the bond is discharged properly after her departure.

8. Can your agency help with passport renewal for my helper?

Yes, we can coordinate with your helper’s embassy or consulate to renew her passport. This includes scheduling appointments, preparing documents, and attending with her if needed.

9. How long does a medical check-up for a maid take?

Pre-employment and six-monthly medical exams typically take under 30 minutes. Results are usually available within 1–2 working days, and we’ll update you once they’re submitted to MOM.

10. What’s the process of booking a flight for my helper’s return home?

We help book flights that align with her contract end date, arrange transportation to the airport, and ensure proper documentation is in order for departure. If needed, we can also arrange for escort services.